Refund policy

 

RETURNING & EXCHANGING ITEMS

All bags and made-to-order items are non-refundable as they are bespoke and made once the order has been placed. 

If you are not happy with your online order for any reason, you are more than welcome to an exchange (subject to availability) or a refund on full-price items, providing the goods have not been worn or used and are sent back to us with all tags in place within 14 days of receiving it. 

It is imperative that you contact us for authorisation before returning any goods. Items purchased in the sale can be returned within 7 days of purchase for an exchange or refund.  

Please note that orders sent back without prior authorisation will not be accepted and returned to the sender. Please contact esmejmarsh@gmail.com to authorise your return. Return postage costs incurred in an exchange or return are payable by you, the customer, unless otherwise agreed by This Uniform. Exchanges will be sent immediately on return of your original purchase.

Returning faulty items will only be accepted if the goods were faulty when delivered to you; we take every effort to check your purchase thoroughly for any faults before sending them out. All items returned as faulty will be inspected on receipt and any items deemed subject to fair wear and tear will not be accepted as faulty.

We will replace a faulty item if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting esmejmarsh@gmail.com about the fault.

INTERNATIONAL ORDERS:

All orders outside the UK are shipped via DHL delivery services. Please be aware of customs and duty fees the customer will be liable to pay in any destination outside of the UK. We are not responsible for any parcels returned for unpaid customs fees and will not issue refunds under these circumstances.

To ensure hassle-free delivery, we recommend checking your country's import regulations before placing your order.